Shipping and Payment

Payment

Findalight.com do not store and process any card information, we use secure payment gate 3D Secure 2.0 provided by Stripe, all transactions are encrypted using 256 SSL technology. This speeds up authentication and boosts security, giving shoppers a fast pass through checkout.
We also offer Google Pay and Apple Pay payment method through encrypted 256 SSL technology.
We must receive payment in advance before your order can be processed and the goods can be dispatched.

Shipment processing time

Depending on stock availability, orders are usually processed within 3-5 business days. Products that are not in stock can take up to 11 working days for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Orders are not shipped or delivered on weekends or holidays. If you have a query on stock availability please contact us by email: info@findalight.com or by telephone 01 5392420.

We strongly recommend not booking an electrician until you have received your goods.

More information about availability and delivery can be found in sections 4 and 5 of our terms and conditions

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

If you do not agree with delivery charges you have the right to cancel an order.

* Overnight delivery is not available **Delivery delays can occasionally occur. 

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within a few hours. 

Customs, Duties and Taxes

Findalight.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you receive your order damaged, or with any missing parts, please contact us within 48h of receipt of order and complete our returns form.

Returns Policy

Please check section 7 in our terms and condition (right to cancel) which provides detailed information about options and procedures for returning your order.