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General Data Protection‎ – Privacy Policy

Privacy policy last updated 9th July 2024.

GDPR – Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website, purchase our products, or use our services.

Who We Are

We are registered in the CRO Company Registration Office in the Republic of Ireland under company number 650848 with our registered office at Unit 106C Lagan Road, Dublin Industrial Estate, Glasnevin, Dublin 11 D11 TX99, which is also our main trading address. Our VAT number is IE 5055921A.

How To Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us using the following details:

  • Email: info@findalight.com
  • Telephone: +353 015392420
  • Contact Form: Contact Us Page
  • Postal Address: Unit 106C Lagan Road, Dublin Industrial Estate, Glasnevin, Dublin 11 D11 TX99

How We Use Your Information

We collect and process your personal data solely for the purposes outlined in this privacy policy. We do not engage in marketing activities such as sending unsolicited emails or texts with promotional offers.
The primary reasons we use your personal data include:

  • Processing and fulfilling your orders
  • Providing you with updates about your orders
  • Communicating with you regarding our services or products
  • Improving our website and services through analysis and feedback

Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Name, username or similar identifier
  • Contact Data: Billing address, delivery address, email address, telephone numbers
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
  • Usage Data: Information about how you use our website, products, and services
  • Marketing and Communications Data: Your preferences in receiving service-related communications from us

Third-Party Services

We engage with third-party service providers for various purposes. Some of these services involve sharing your personal data, while others are used to capture data or perform analytics without direct data sharing. These purposes include: [For more information, ↧ click here to see the list]

 

Data Security

 

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. These measures are designed to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data. All staff with access to your information have a duty of care/confidentiality when handling your data. Your personal data is protected by encryption techniques and other safeguard technologies such as firewalls, password protection, antivirus, and anti-malware software.

 

Your Rights

Under the GDPR, you have several rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectify any inaccuracies in your personal data
  • The right to erase your personal data
  • The right to restrict the processing of your personal data
  • The right to object to the processing of your personal data
  • The right to data portability

If you wish to exercise any of these rights, please contact us at the details provided above.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the purposes for which it is processed. For instance, we may retain your transaction data for as long as required to comply with tax and revenue laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will take appropriate measures to inform you, consistent with the significance of the changes we make. You can see when this privacy policy was last updated by checking the "last updated" date displayed at the top of this policy.

How We Can Contact You

We may contact you using the phone number you have provided in your email, contact form, or during the ordering process, but only regarding our services such as orders or products. We may also send text messages related to your order to your mobile number. Furthermore, we may communicate with you via email using the address provided in your email, contact form, or order confirmation, strictly for service-related purposes. As part of our commitment to improving our services, we may also invite you to leave feedback on Trustpilot after your order has been fulfilled. Please note that we will not send marketing materials or sell your data.

Cookie Policy

For information about how we use cookies and other tracking technologies, please see our Cookie Policy.