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Returns Information

 

Section 7. RIGHT TO CANCEL of our Terms and conditions

You have the right to cancel this contract within 14 days. No goods shall be returned without prior agreement with Find A Light. You must inform us of your intention to return/cancel your order within 14 days of receipt by completing our returns form here. You will bear the direct cost of returning the goods to Find A Light. If you cancel your order before despatch you will be refunded in full. If Find A Light is at fault we will cover the cost of return.

  • RETURNING GOODS

Please return the goods on or before the 14th day after your notification to return. We do advise you use an insured signed for service when returning your goods to us. Unsuitable items can be accepted back for refund provided they are unused, the cable of the light has not been cut and the items are in their original packaging and box.

Please be aware we are not liable for any goods returned to Find a light which are damaged in transit, these goods will not be refunded.

  • FAULTY/DAMAGED ITEMS.

Please check your goods within 48 hours of their arrival. Check that there are no breakages and the product is what you ordered. Claims for damaged goods can not be accepted beyond this period.

All goods supplied by Find A Light carry a manufactures warranty. If an item has failed prematurely please contact us with details of the product and fault. Depending on the fault we may be able to send replacement parts as soon as possible.

  • REFUND

If you cancel this contract, we will reimburse to you all payments, excluding the costs of delivery, provided that the return goods are unused, the cable of the light has not been cut and the items are in their original packaging and box. If you cancel your order before dispatch you will be refunded in full.


We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We do advise you use an insured signed for service when returning your goods to us.

We will make the reimbursement using the same means of payment as you used for the initial transaction.
We will withhold reimbursement until we have received the goods back and/or you have supplied signed proof that the goods were received back by Find A Light.
You will bear the direct cost of returning the goods.

 

How to manage our refund process

Login to your account. You can find a login links on the top and bottom of the page. If you use your mobile/tablet the link to your account will be on the main menu under My Account tab.
If you placed an order without creating an account, please click on the Guest Order History – the link to your order will be sent to your email address. Follow the link and you will see the order confirmation- you can skip step 2 and 3.

Under your Account please click on the order history.

Click View beside the order you wish to return/report.

In the order confirmation page please click on return button for the product you wish to return/report.

Please review and complete the return form where indicated.

If you are a registered customer, you can check the status of the return process under the return history.

We will contact you over the email/phone with future information regarding the return/report process.

 

 

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