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Returns Information

Returns Information Page

  1. We try to keep the returns process hassle-free and customer-friendly:
    1.1 We want you to be completely satisfied with your purchase.
    1.2 We offer a 28-day return policy, allowing customers to return items if they are not satisfied for any reason. To initiate a return, customers must notify us within 14 days of receiving the item. Once the return request is approved and instructions are sent to the customer, the item must be returned to us within 14 days from receiving the return instructions.
    1.3 No questions asked! We are committed to making returns a seamless and hassle-free experience for our customers.

  2. Easy and convenient return process:
    2.1 Simply fill out the form below to initiate a return process.
    2.2 We will reply to your return request with all information needed, making it easy for you to ship the item back to us.
    2.3 Once we receive the returned item, we will inspect and process your refund promptly.
    2.4 Please ensure that you fill out the form below before returning your product, as returns without completed forms will not be processed.

  3. Items eligible for return:
    3.1 We accept returns for items in their original condition, have not been used, installed or modified in any way.
    3.2 Items must be returned in their original product box with all packaging, including plastic covering, protective foam, instructions manuals and labels, to qualify for a refund.
    3.3 Please ensure the item is securely packed to avoid damage during return shipment.

  4. Exceptions to our returns policy:
    4.1 Some items, such as bespoke personalized or custom-made products, may not be eligible for return.
    4.2 Cost of delivery is a non-refundable service fee.
    4.3 Any damages upon delivery or shortages must be reported within 48 hours of arrival; we will not be able to accept claims for damages or shortages outside this time frame window.

  5. Customer satisfaction is our top priority:
    5.1 We value your satisfaction and are committed to providing exceptional customer service.
    5.2 If you have any questions or concerns about our returns policy, please don't hesitate to contact us.
    5.3 We are here to help and ensure you have a positive shopping experience with findalight.com.

For the full Terms and Conditions please check section 7 of [THIS PAGE]

Thank you for your valued business, and we aim to provide you with an enjoyable and hassle-free shopping experience at findalight.com.

 

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